Son of a &%^*!

Because DH was late to his SA appointment they wouldn't let him do it. He was the only person in the waiting room too. They stop taking SA's at 11:00 am and he got there at 10:40, WTF! He just drove 40 minutes because that is the only lab that accepts them and had to turn around and leave. Guess we won't be getting any answers soon. I told him to call the insurance company and complain to get permission to go somewhere else. They refused him this time and last time if you remember they put him in a closet to do the deed. Horrible customer service!